Maintain RMA Documents

Overview

Every forms in Connected Business can be edited or modified in order for the users to update information ord details of every transactions within their business. Similar to Sales Invoice or Sales Order forms, RMA documents can be updated by modifying the quantity of items returned, put them back in their original location or discard the items.

 


Maintain RMAs

Steps

Note that only open or partial RMAs can be amended.

  1. From the Customer module, select RMA > Find RMA. A search list of open and closed RMAs are displayed.
  2. Select an RMA record in the list to display the RMA form.
  3. Edit the details as necessary and save again before closing.

 


Discard Items or Return to Original Location

If you generate a credit memo for the returned items, you may specify in the credit memo document if the items will be discarded or returned to its original location, in most cases, in the Normal Location of the source warehouse.

 


Void an RMA

Note that only open RMAs can be voided.

  1. From the Customer module, select RMA > Find RMA. A search list of open and closed RMAs is displayed.
  2. Select an RMA record in the list to display the RMA form.
  3. Click on the Void button from the menu.

  4. Choose Yes in the prompt to void the RMA. Once voided, you can no longer edit the RMA document.

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  • Friday, 12 October 2012